At Scent Elixir Fragrance LTD, we take pride in curating high quality fragrance inspired products. To ensure fairness and clarity for both parties, we follow the guidelines of the Federal Competition and Consumer Protection Commission (FCCPC) of Nigeria.
❌ Not Eligible for Refunds:
Due to the nature of our products, we do not accept returns or issue refunds on the following:
• Accessed, opened or used perfume oils, body butters, or diffusers
• Items purchased during sales or promotional events, unless damaged or incorrect
• Orders placed based on a customer’s personal scent preference. “I don’t like the scent” is not considered a valid reason for a return or refund.
Eligibility for Refunds or Exchanges:
You may be eligible for a refund, replacement, or exchange only if:
• You received a wrong item
• You received the wrong ml quantity
• Damaged or broken in transit (only if insurance was paid for on the order)
A Note on Scent Selection
Please read the scent notes carefully or use our recommendation guide before ordering, to be sure it’s a scent you’ll genuinely like. Fragrance is personal, and “I don’t like it” isn’t grounds for a return, our notes and recommendations are there to help you choose right the first time.
A Note on Bottle Fill Levels
Occasionally, a bottle may look like it’s not completely full. This is normal, depending on the batch, the oil can be slightly thicker or thinner, and bottle sizes can vary slightly from the factory. What matters is the ml measurement stated on your order, not how full the bottle appears. Please confirm you received the correct ml quantity, that’s what we guarantee.
Process for Reporting an Issue
1. Kindly send a WhatsApp message to our customer care
2. Report the issue within 24 hours of receiving your order
3. Include your order number, a clear photo or video of the item, and a description of the issue
4. Once verified, we will process a refund or replacement (based on stock availability)
Important Notes:
• Refunds will only be made to the original payment method (Paystack/Flutterwave)
• If item damage occurred during delivery, we will initiate a claim with the logistics provider
• Delivery charges are non-refundable unless the error was from our end
Change & Cancellation Policy
• No changes can be made once an order is placed, our ML-based inventory system locks it in immediately. Please review your order carefully before checking out.
• Cancellations are only allowed before processing begins. Once your order has been invoiced or packed, it can no longer be cancelled.
• Approved cancellations will be refunded minus Paystack/Flutterwave fees (₦100 + 1.5% of the total amount).
• Paystack/Flutterwave refunds typically reflect within 3–10 working days, depending on your bank.
Contact us at admin@scentelixir.co for questions related to refunds and returns.