At Scent Elixir Fragrance LTD, we aim to provide a smooth and satisfying shopping experience. This Shipping Policy explains how and when your orders are processed and delivered.
Order Processing Time:
- Orders are processed within 1–2 business days before dispatch (excluding weekends and public holidays).
- During peak periods (e.g. sales or high-volume days), processing may take slightly longer. If so, we’ll communicate clearly.
Shipping Schedule
- Within Lagos: We dispatch daily (excluding weekends and public holidays).
- Outside Lagos: We ship on Tuesdays and Fridays only.
Delivery time starts counting “a day” after your order is dispatched, not the day you placed it.
- Standard (Lagos): 2 working days after dispatch
- Fez (Lagos): 5 working days after dispatch
- Fex (Interstate): 7–10 working days
- GIG (Interstate): 3–7 working days
Need It Urgently?
- Choose the Store Pickup option at checkout and pick your order once you receive a pickup confirmation video from our team. Please do not come to pick up your order until you have received the confirmation video.
Shipping Rates:
- Shipping costs are calculated based on the shipping method selected, the weight of your order, and your delivery address. You can view the shipping cost before completing your purchase at checkout.
Shipment Insurance:
We take care when packaging and handing over your order to our delivery partners. However, once an order has been handed over to a logistics company, issues such as loss or damage may occur during transit. If you want your order to be protected against loss during delivery, you may purchase shipment insurance for an additional fee. Our maximum liability for an uninsured shipment is ₦200,000.
For orders valued above ₦200,000, shipment insurance is required if you want coverage beyond our ₦200,000 maximum liability. If you choose not to pay the applicable insurance fee, you acknowledge that your shipment is not fully insured. In such cases, Scent Elixir Fragrance LTD will not be liable for any loss, damage, or other issue affecting the shipment beyond our maximum liability of ₦200,000.
For high-value orders, our team may contact you before dispatch to confirm whether you would like to add shipment insurance
Order Tracking:
• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can use this tracking number to monitor the progress of your shipment.
Delays and Disruptions:
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions or ride mishap may cause delays. We appreciate your understanding in such instances.
If you have any inquiries or concerns regarding your shipment, please contact our Logistics Support team at +2348067895719.